Frequently Asked Questions about Electronic Submission System (PIP Portal)

1. Principal Administrator Account (“PA Account”)
2. Subsidiary Administrator Accounts (“SA Account”)
3. Basic User Account (“BU Account”)

1. a person appointed as a trustee-in-bankruptcy under the Bankruptcy Ordinance (Cap. 6);
2. a person appointed as a liquidator as defined under section 2(1) of the Companies (Winding Up and Miscellaneous Provisions) Ordinance (Cap. 32); or
3. A recognised professional of an organisation that has been awarded a contract to provide specific service in insolvency cases for ORO. Specific services mean the completion of preliminary examination in bankruptcy cases.

1. compiling and submitting form B1/B2/B3 on bankruptcy cases;
2. compiling and submitting monthly returns of cases administered by PIPs;
3. compiling and submitting documents collected at preliminary examinations of bankrupts during the initial interview; and
4. retrieving detailed ledgers on a need basis.

1. a letter of authorization prepared on a letterhead of the organization, with the signature of the authorized/approved signatory and/or from the organization, and with the official stamp (if any) authorizing the representative(s) (i.e. the proposed Principal Account user) to make a registration application; and
2. other relevant supporting documents set out below as appropriate:
   1. For law firms:
      • Copy of a valid business registration certificate issued under the Business Registration Ordinance (Cap. 310).
   2. For other commercial organizations:
      • Copy of Business Registration Application Form registered, or copy of an extract of information of a business on the Business Register issued, under the Business Registration Ordinance (Cap. 310); and/or
   3. Copy of latest Annual Return registered and kept in the Companies Register in accordance with the Companies Ordinance (Cap. 622).

However, if the applicant does not intend to create Subsidiary Administrator or Basic User Accounts, no supporting documents are required to be submitted together with the application form.

1. the applicant’s original personal identity document, for example Hong Kong Identity Card (“HKID card”) or passport; and
2. copies of documents/certificates showing the applicant’s professional qualification(s), if any.

1. letter of authorization signed by the applicant duly authorizing the appointed personal representative to complete the identity authentication process on the applicant’s behalf;
2. copy of the personal identity document (such as HKID card or the passport) of the applicant;
3. the personal identity document of the appointed personal representative, for example HKID card or passport, for verification at the Help Center in person; and
4. copies of documents/certificates showing the professional qualification(s) of the applicant, if any.

1. Click “Login with iAM Smart” in the login page.
2. ESS will redirect user to a webpage that is hosted in iAM Smart System.
3. Use iAM Smart Mobile App to scan the QR code on the webpage
4. iAM Smart System will redirect you to ESS with “Authorisation Code” included
5. ESS will pass the “Authorisation Code” to iAM Smart System
6. iAM Smart System will return the “Access token” which includes your tokenised account identifier and online service to use tokenised account identifier to perform user matching at local user database

1. Visit https://www.oro.gov.hk/pdf/eng/electronic_submission_system/pip/guidelines.pdf for access to the “Guideline for User Registration of the Electronic Submission System” and the ESS user manual.
2. Send enquiry to the designated email account (ess-helpdesk@oro.gov.hk).
3. Call the general hotline: 2867 2448.
4. With prior appointment at 2867 4614, visit the Help Centre on 2/F, High Block, Queensway Government Offices, 66 Queensway, Hong Kong.