Frequently Asked Questions about Online Application for Certificate of Non-Bankruptcy

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1. Q: Who can make use of this online service?
A:A member of the public who is not subject to any bankruptcy proceedings can apply to the Official Receiver for issue of a “Certificate of Non-Bankruptcy”.
2. Q: I was a bankrupt but now I am discharged. Can I apply for a “Certificate of Non-Bankruptcy”?
A:Certificate of Non-Bankruptcy would only be issued to a person who has not been made bankrupt. As a discharged bankrupt, you may consider applying to High Court for a Certificate of Discharge. For further details, please click this link (https://www.oro.gov.hk/eng/our_services/electronic_services/noobjltr.html).
3. Q: How to submit online application for “Certificate of Non-Bankruptcy”?
A:You can visit GovHK to submit your online application to the Official Receiver’s Office (“ORO”). “iAM Smart” is required for the electronic submission of your application.
4. Q: What are the fees for the application for “Certificate of Non-Bankruptcy”?
A:The application fees are HKD$270. In the said fees, HK$80 is charged for bankruptcy record check, which will not be refunded regardless of whether any bankruptcy proceedings record against the applicant is found. If there is bankruptcy proceedings record against the applicant, the certificate of non-bankruptcy will not be issued and the remaining fees of HK$190 paid will be refunded.
5. Q: How to pay the fees for the application of “Certificate of Non-Bankruptcy”?
A:You can use PPS, credit card (VISA, MasterCard, JCB or UnionPay) or FPS to settle your payment online.
6. Q: What should I do after submitting the application for “Certificate of Non-Bankruptcy”?
A:You will be notified by e-mail whether your submission is successful. You may check the status of your application through our online service after successful submission of your application. Please make sure that you are reachable at the email address and local telephone number provided.
7. Q: How long does it take for me to get the “Certificate of Non-Bankruptcy”?
A:Under normal circumstances, you should receive email notification on the result of your application from ORO within 2 working days from the date you submit your application. A link to access our system for downloading the “Certificate of Non-Bankruptcy” will be provided in ORO’s email notification once the application is approved.
8. Q: Why “iAM Smart” is required for online application for “Certificate of Non-Bankruptcy”?
A:Authentication of identity is conducted via “iAM Smart” so that the Official Receiver’s Office could provide one stop online service for application of “Certificate of Non-Bankruptcy”.
9. Q: I do not have “iAM Smart”. Is there any alternative way to submit application for “Certificate of Non-Bankruptcy”?
A:In case you do not have “iAM Smart”, you could submit your application to ORO by post or in person.

For application made by post, payment of fees can be made by cheque payable to “The Government of the HKSAR”.

For application made in person, payment of fees can be made by cash, cheque, Octopus or Faster Payment System at the Shroff of ORO.
10. Q: Is there any hotline for public enquiry on online application for “Certificate of Non-Bankruptcy”?
A:The enquiry hotline of the ORO is 2867 2448. For enquiries, you may call our hotline during office hours, 8:30 am to 5:45 pm from Monday to Friday, except public holidays.