Frequently Asked Questions about Online Application for No-objection Letter

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1. Q: Who can use this online service?
A:This online service is available for those bankruptcy cases in which the Official Receiver is the trustee. Discharged bankrupt of the relevant cases can use this online service to apply for "Letter Confirming No Objection to Issuance of Certificate of Discharge by the High Court" ("No-objection Letter").

For bankruptcy cases in which the Official Receiver is not the trustee, please contact the relevant trustee direct.
2. Q: How to apply for a No-objection Letter through the Public Portal of the Electronic Submission System (“ESS”)?
A:You can visit the Public Portal of the ESS (website: https://ess-public.oro.gov.hk) and follow the instructions on screen to make the application for No-objection letter.
3. Q: Do I need an account for making the application?
A:There is no need for you to register an account. You can simply log into the Public Portal of the ESS, and input your bankruptcy case name and case year as well as your personal information. A one-time password will then be generated and sent to your electronic device via SMS or email, depending on your choice at the login page.
4. Q: What if I do not receive the one-time password?
A:The one-time password is sent to the mobile number or email address that you had made known to the Official Receiver’s Office. You should keep the Official Receiver’s Office informed of your updated mobile number or email address. If you do not receive the one-time password, please contact your case officer for assistance. Your case officer should be able to verify and update, if necessary, your mobile number or email address on our record.
5. Q: How can I confirm the authenticity of the SMS messages I receive is sent from the Official Receiver’s Office?
A:The Official Receiver’s Office will send SMS message to you via the sender ID of OROESS containing the one-time password for you to login. The SMS messages will neither provide website links nor request you to provide personal information. You should always stay alert of phishing emails and online scams; never click suspicious links and do not disclose personal information to any unauthorized persons.
6. Q: What services of the ESS are supported by iAM Smart?
A:Public Portal of the ESS supports the “e-ME” form filling function of iAM Smart. If you have an iAM Smart account. You can use this function to automatically fill in your Hong Kong Identity Card number stored in the e-ME account in the login page.
7. Q: How can I user iAM Smart for “e-ME” form filling in the Public Portal of the ESS?
A:Upon completing the steps below, your Hong Kong Identity Card Number will be automatically filled in the login page of the ESS:
  1. Click “Continue with “iAM Smart” in the login page.
  2. ESS will redirect you to a webpage that is hosted in iAM Smart System.
  3. Use iAM Smart Mobile App to scan the QR code on the webpage.
  4. ESS will invite you to authorize the form filling request in the iAM Smart Mobile App and pass the tokenized account identifier and form filling request to iAM Smart System.
  5. Use the “iAM Smart” mobile app and authorize “iAM Smart” System to pass user’s information to the ESS.
8. Q: What are the fees for the application for No-objection Letter?
A:Free of charge.
9. Q: How can I receive the No-objection Letter after my application?
A:Once your application is successful, the No-objection Letter would be downloaded to your electronic device. In case your application is unsuccessful, please contact your case officer for assistance.
10. Q: What should I do after downloading the No-objection Letter?
A:You should print the No-objection Letter and bring it to the High Court Registry at Lower Ground Floor 1 (LG1) of the High Court Building to apply for the certificate of discharge. For details, please refer to our leaflet of Bankruptcy : How to get a certificate of discharge; and the Guidance Notes for applying a certificate of discharge (97KB) published by the Judiciary.
11. Q: Do I need to re-submit an application for No-objection Letter in case I have lost the certificate of discharge previously issued by the Court?
A:If you have lost your certificate of discharge issued by the Court, please contact the Court directly for assistance. There is no need for you to re-submit the application.
12. Q: What should I do if I would like to apply for the No-objection Letter but the trustee of my case is not Official Receiver?
A:For bankruptcy cases in which the Official Receiver is not the trustee, please contact your trustee direct.
13. Q: Is there any hotline for public enquiry on this online service?
A:The enquiry hotline of the Official Receiver's Office is 2867 2448, operating from 8:30 am to 5:45 pm from Monday to Friday, except public holidays.